Privacy policy

We collect information during the validation of order on our shop.

We collect and store

While you visite us, we follow :

  • Products which you saw: we use them for, for example, to display products which you recently saw
  • Location, IP address and browser type: we use them to estimate taxes and shipping costs
  • Delivery address: we will ask you to enter it to estimate the delivery costs before you place an order, and to send it to you !

We use cookies to track the contents of the cart while you browse our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, e-mail address, phone number, payment / credit card information and possibly account data such as name user name and password. This information will be used for:

  • Send information about your account and order
  • Respond to requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our shop
  • Comply with any legal obligation, such as the calculation of taxes
  • Improve shop's offers
  • Send you marketing messages, if you choose to receive

If you create an account, we store your name, address, e-mail, and phone number, which will be used to pre-fill order confirmation for future orders.

We usually store your information as long as we need it for the purpose for which we collect it and use it, and we are not legally obliged to continue to retain it. For example, we store order information for 10 years for taxes and accounting. This includes your name, email address and billing and delivery addresses.

Who from our team access datas ?

Our team members have access to the information you provide us. For example, store administrators and managers have access to:

  • Order information such as what was purchased, when and where it should be sent, and
  • Customer information such as your name, e-mail address, and billing and delivery information.

Our team has access to this information to process orders, make refunds and help you.

What we share with others

We do not share your data with third parties.

payments

The payment platform used on Gange.fr is Monetico